1. How to create an account on Staybet?
Click on the “ Sign up now! “ button In the top bar menu. Enter your personal details and start play!
2. Can´t open account. What´s the error?
Make sure all required info fields have been filled in. Make sure you entered a username that is valid, same password in both fields, correct email address, if you entered details that already indicates an account with us has been created you will be notified. In that case use our forgot password function.
7. How to deposit money on Staybet?
Click on the deposit button in the top bar menu then follow the instructions. On Staybet you can choose various type of deposit methods, such as: VISA, MasterCard, Neteller and Skrill. Please tho be aware VISA & MasterCard don´t support currency USD.
11. I have made a deposit to Staybet. When will the money be in my gaming account?
- VISA: Instantly
- MasterCard: Instantly
- Skrill: Instantly
- Neteller: Instantly
15. Is there a withdrawal fee on Staybet?
Yes, a €5 fee will be deducted if a player makes more than 1 withdrawal during a 7 days period.
16. When will my winnings be funded to the bank account?
- VISA: 1-3 Business days after approval
- MasterCard: 1-3 Business days after approval
- Skrill: 1 Business day after approval
- Neteller: 1 Business day after approval
19. Welcome bonuses at Staybet?
Staybet welcome bonuses offers €400 extra and 50 free spins!
- First deposit casino bonus: 150% casino bonus up to €200
- Second deposit casino bonus: 50% casino bonus up to €200
- Third deposit casino bonus: 50 Free Spins in the game Matsuri
- First deposit sport bonus: 100% sport bonus on a deposit up to €100
21. What are free spins?
Free spins means you get a certain amounts of spins for free in our slot machines. You will still have the same chance of winning with your free spins just like if you were to play with your own money. The wager requirement on the free spins is 50x the bonus amount.
23. What are the wager requirements on my bonuses?
Your bonus money will first be cash when you fulfilled the wager requirement for the bonus. Casino deposit bonuses must be wagered 40x the bonus. Free spins winnings must be wagered 50x and sport bonuses 11x bonus with a minimum bet on 2.0. The maximum allowed bet with a sportbonus per coupon is €25 (currency equivalent). Please also be advised that you have to make a combined bet with the bonus money, also every coupon you make has to be different, so you cannot put multiple equal coupons. Further meaning that placed bets which aim to cover all possible outcomes will result in cancellation of all other bets as this reflects a fraudulent attempt against our Bonus offer.
24. Games count towards wager requirement?
- Slots: 100%
- Black Jack: ( Incl Pontoon and Double Exposure: 0% )
- Roulette: 0%
- Baccarat: 0%
- Video Poker: 0%
- Punto Banco: 0%
- Oasis Poker: 0%
- TXS Hold´em poker: 0%
- Casino Hold´em: 0%
- All other games: 100%
- Some games are excluded from bonus play and the Player may not use bonus money to play any of the excluded
games. The list of excluded games includes, but is not limited to, the following games: Table Games, Slot games with progressive jackpots, Mega Joker, Jackpot 6000, Video Poker, Champion of the Track, The Wish Master, Devil's Delight, Dead or Alive, Super Monopoly Mooney, Blood Suckers, Creatures from the Black Lagoon, Steam Tower Reel Steal, and Castle Builder.
25. Where can I see my remaining wager requirement on an bonus?
At the moment this information is not visible on the site, contact our support for assistance.
29. How to take a print screen?
- Instructions for Windows: First step: Press the “ Print Screen “ button on the keyboard ( you usually find it on the right hand side ) Second step: Open the program “ Paint “ or “ Word “. After you opened one of the two above programs, press following commando: CTRL + V or even right click on the mouse and select “ Paste “ option in the menu. Third Step: Save your file to your computer. In word you can press up in the left corner option “ File “ and then go down in the menu and press “ Save As “. To find your picture easier, press the desktop icon to the left and name your file, then save it. The same procedure are almost the same for paint, just that you have a blue button in the left corner to press in order to see the menu with the save as option.
- Instructions for Mac: First step: Press Shift + CMD +4, after this press the space bar and the camera will appear. Click with the mouse to take a picture. Now the picture will be saved on your desktop. Second step: Send the attached file in your email to us.
33. How to verify my account?
The documents you need to send in to verify the account depends on used payment methods. Please be advised that the documents are securely stored. You will receive and email from our KYC department when it is time to verify your account. An email will then be sent from [email protected] Below are the documents that we usually requests:
- Invoice: Copy of a utility bill, phone bill or birth certificate that shows your full name and address. The document cannot be older than 3 months and it´s important that all four corners of the document is being shown, as well the senders logo.
- Identity Proof: Copy of your passport or national ID card. The documents must be valid and show expiration dates.
- Credit Card: Copy of the card ( front and back ). You can leave the first 6 and last 4 digits visible, the rest digits you can cover. Important is that you also cover the CVV code in the back of your card, but make sure the card is signed.
- Bank Statement: Take a screenshot / picture from your online bank or a bank statement showing the deposits to Staybet. Your full name and account number must be visible in the picture.
- Neteller/Skrill: You full name and account number / email has to be visible. It´s important that the information matches your Staybet account ( the email address on the skrill account has to match the Staybet account ) Take a photograph or scan the document, then send to [email protected]
34. How do I close my account at Staybet?
Send an email to [email protected] to get your account closed.