1. How to create an account on Staybet?
Click on the “ Sign up now! “ button In the top bar menu. Enter your personal details and start play!
2. Can´t open account. What´s the error?
Make sure all required info fields have been filled in. Make sure you entered a username that is valid, same password in both fields, correct email address, if you entered details that already indicates an account with us has been created you will be notified. In that case use our forgot password function.
3. Forgot you password?
At the login area, you will find “Forgot your password? “ Press it and a pop up window will appear, enter your email address and a check your email where the new password reset link will be sent. Please also check the junk mail if you can´t find it in your inbox.
4. How to find personal information?
Press my account in the right top bar menu, then go to my profile page. Here you will see: Username, Full name, Gender, Phone number, Email, Address, City, Zip Code, User status and chosen currency.
5. What details can I change under my profile?
When going into my profile, you can press edit profile. The only thing that can be updated in this area is your address. You cannot change any other details, if you have a request to change something else then the address, contact our support to check if that is possible.
6. Don’t want newsletters?
Go into “my profile “in the bottom of the page you will find a checkbox for newsletter, unclick it and then save. Now you will not receive any more newsletters. To activate it, click in the checkbox again.
7. How to deposit money on Staybet?
Click on the deposit button in the top bar menu then follow the instructions. On Staybet you can choose various type of deposit methods, such as: VISA, MasterCard, Neteller and Skrill. Please tho be aware VISA & MasterCard don´t support currency USD.
8. Your deposit failed?
First check so you entered all the details correct, for example the Credit Card digits, also be aware we don´t accept Maestro. If you still are convinced all the information entered is correct from your part, then please try another web browser, we recommend you to use Google Chrome. Now if this still isn´t working check so that you have funds on the bank connected to the card, also check so there is no limitations in the card settings on your bank account. Feel free to also contact us in the support if these guidelines wouldn´t help you in the end.
9. Deposit made but funds were not credited to your account?
Before contacting our support, first make sure that your funds were deducted from the account / card. If you noticed the money has been deducted, please send us an email with: used deposit method, date & time of transaction and amount so that we can investigate this with our payment provider. In some cases we also need a transaction statement from the bank.
10. What is the deposit fee on Staybet?
When using credit card, the deposit fee is 2.5% as standard. All other methods will not have any fees.
11. I have made a deposit to Staybet. When will the money be in my gaming account?
- VISA: Instantly
- MasterCard: Instantly
- Skrill: Instantly
- Neteller: Instantly
12. How to withdrawal money from Staybet?
Click on the “ My account “ button in the top bar menu. Then go into the “ Withdraw “ page. Select your preferred withdrawal method and follow the instructions. The minimum withdrawal amount is €10.
13. Which methods for withdrawals can I use?
The general rule is that you shall use same withdrawal method as used for last deposit. For example, if you deposit with VISA then withdrawal with VISA.
14. Cannot withdrawal my money – What´s wrong?
Start by checking so the withdrawal details you entered is correct. After this look so that the amount you are trying to withdrawal is not exceeding your account balance and of course that you are not on the deposit page. If you still will not be able to withdrawal your money this will most certainly depend on the fact you have an active bonus on the account. This bonus has to be fulfilled before your money can be withdrawn.
15. Is there a withdrawal fee on Staybet?
Yes, a €5 fee will be deducted if a player makes more than 1 withdrawal during a 7 days period.
16. When will my winnings be funded to the bank account?
- VISA: 1-3 Business days after approval
- MasterCard: 1-3 Business days after approval
- Skrill: 1 Business day after approval
- Neteller: 1 Business day after approval
17. What is a bonus?
A bonus is extra money that will be added to your balance. By taking a bonus you increase the chance of winning money since you will be able play longer. Now the bonus has to be wagered before it can be withdrawable.
18. When do I get a bonus on Staybet?
At Staybet you will get a first, second and third deposit bonus in the casino. If you would like to play sport there is also a first deposit bonus for that. Apart from having the welcome bonus package we also provide occasional bonus promotions, so don´t forget to keep an eye in your inbox.
19. Welcome bonuses at Staybet?
Staybet welcome bonuses offers €400 extra and 50 free spins!
- First deposit casino bonus: 150% casino bonus up to €200
- Second deposit casino bonus: 50% casino bonus up to €200
- Third deposit casino bonus: 50 Free Spins in the game The Angler
- First deposit sport bonus: 100% sport bonus on a deposit up to €100
20. How to get your welcome bonus?
Getting your welcome bonuses is very easy, when making your deposit there will be a bonus drop down menu in the deposit page. Select your bonus in the drop down and complete your deposit – Your bonus will now be credited to the account.
Free spins means you get a certain amounts of spins for free in our slot machines. You will still have the same chance of winning with your free spins just like if you were to play with your own money. The wager requirement on the free spins is 50x the bonus amount.
22. How do I activate my free spins?
If you get no deposit free spins you only need to login. If you get a free spins on deposit offer, simply complete the deposit and your free spins will be on the account automatically.
23. What are the wager requirements on my bonuses?
Your bonus money will first be cash when you fulfilled the wager requirement for the bonus. Casino deposit bonuses must be wagered 40x the bonus. Free spins winnings must be wagered 50x and sport bonuses 11x bonus with a minimum bet on 2.0. The maximum allowed bet with a sportbonus per coupon is €25 (currency equivalent). Please also be advised that you have to make a combined bet with the bonus money, also every coupon you make has to be different, so you cannot put multiple equal coupons. Further meaning that placed bets which aim to cover all possible outcomes will result in cancellation of all other bets as this reflects a fraudulent attempt against our Bonus offer.
24. Games count towards wager requirement?
- The wagering contribution various between certain games and providers. Staybet has divided the wagering in the following way:
- All video slots, classic slots and scratch cards – 100%
- Video poker, table games and other games – 0%
- Microgaming – 70%
- Wagering on the following games does not count towards the wagering requirement: Untamted Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Untamted Crowned Eagle, Stardust, Tomb Raider 2, Cool Buck, Forsaken Kingdom, Dragons Myth, Beautiful Bones, Peek-a-Boo, Playboy & Games of Thrones 243 ways, Lucky 7, Safari Sam, Rook´s Revenge & Fruit Zen
25. Where can I see my remaining wager requirement on an bonus?
At the moment this information is not visible on the site, contact our support for assistance.
26. Games are running slow, why?
First step is to check that you have the latest version of your browser installed. After you have secured the browser update, make sure that your adobe flash player is updated. Now, if these quick fixes wouldn´t help you out, please check the network connection ( usually it´s better to play with the network cable plugged in ). If you still experience that the games are slow, check if there is potential background programs that slow your internet down.
27. What happened if the game round freezes?
Just reload the page and the game round will continue where it ended. If the game round has finished when you enter the game, potential winnings will already by that time have been credited to your account.
28. Cannot open a game?
Usually this problem occurs because you lost connection to the server. Try log out and in, even sometimes it can help restart your browser. Would you still have the problem after these fixes, contact our support.
29. How to take a print screen?
- Instructions for Windows: First step: Press the “ Print Screen “ button on the keyboard ( you usually find it on the right hand side ) Second step: Open the program “ Paint “ or “ Word “. After you opened one of the two above programs, press following commando: CTRL + V or even right click on the mouse and select “ Paste “ option in the menu. Third Step: Save your file to your computer. In word you can press up in the left corner option “ File “ and then go down in the menu and press “ Save As “. To find your picture easier, press the desktop icon to the left and name your file, then save it. The same procedure are almost the same for paint, just that you have a blue button in the left corner to press in order to see the menu with the save as option.
- Instructions for Mac: First step: Press Shift + CMD +4, after this press the space bar and the camera will appear. Click with the mouse to take a picture. Now the picture will be saved on your desktop. Second step: Send the attached file in your email to us.
30. Is my money safe with Staybet?
The Gaming Authority verifies and fully ensures that all players account balances are covered. The connections with Staybet.com and all information is being sent over secure connections using SSL. This basically means that the information is encrypted and cannot in any way be read by someone other than the person it´s intended for. Also be aware our payment methods are PCI compliant and therefore conforms to PCI. This means that your payment details are safely handled in the highest security standard for deposits and withdrawals.
31. Are the games really fair and random?
All of our games have a random number generator that is certified by an independent third party. This generator is the same for free spins as real money.
32. Do I need to verify my Staybet account?
Staybet takes security very serious. It´s important to ensure that everything goes right in the handling of your information and ensure a safe gaming environment checks are performed. All the controls are regulated in our gaming license and means you need to provide us with documents before the account is verified.
33. How to verify my account?
The documents you need to send in to verify the account depends on used payment methods. Please be advised that the documents are securely stored. You will receive and email from our KYC department when it is time to verify your account. An email will then be sent from [email protected] Below are the documents that we usually requests:
- Invoice: Copy of a utility bill, phone bill or birth certificate that shows your full name and address. The document cannot be older than 3 months and it´s important that all four corners of the document is being shown, as well the senders logo.
- Identity Proof: Copy of your passport or national ID card. The documents must be valid and show expiration dates.
- Credit Card: Copy of the card ( front and back ). You can leave the first 6 and last 4 digits visible, the rest digits you can cover. Important is that you also cover the CVV code in the back of your card, but make sure the card is signed.
- Bank Statement: Take a screenshot / picture from your online bank or a bank statement showing the deposits to Staybet. Your full name and account number must be visible in the picture.
- Neteller/Skrill: You full name and account number / email has to be visible. It´s important that the information matches your Staybet account ( the email address on the skrill account has to match the Staybet account ) Take a photograph or scan the document, then send to [email protected]
34. How do I close my account at Staybet?